Privacy Policy Commitment Statement
How we protect, process, and respect your personal information
Introduction To Our Policy
At Luneryphario, your privacy is highly valued. This policy explains what personal information we collect, why we collect it, how it is used, and the rights you have regarding your data.
We are committed to upholding privacy standards in South Africa and ensuring compliance with global regulations where applicable. Please review this document for insights into our practices.
Information We Collect
We collect information directly from you and through automated means to provide and improve gardening services, communicate updates, and enhance security.
Directly Provided Information
- • Contact details provided through our website forms
- • Booking or scheduling information for garden services
- • Feedback, reviews, and general inquiries
- • Business or residential address for service delivery
- • Any additional information shared during support requests
Automatically Collected Information
- • Browser type and device specifications
- • Browsing habits on our website
- • Log data such as page visit times
- • Approximate location based on IP address
- • Analytical cookies usage for website improvements
How We Use Information
Your data helps us deliver quality gardening services, enhance your experience, fulfil legal obligations, and keep communication efficient.
- • Confirming bookings and appointments
- • Replying to questions or requests
- • Personalising gardening solutions for your needs
- • Improving website performance and security
- • Complying with legal standards
- • Collecting client feedback to refine services
- • Sending service updates or changes when necessary
Our Promise: We do not sell your data. Information is only shared with trusted service providers or as required by law to ensure your privacy remains protected at all times.
How We Share Information
We only disclose information to third-party providers essential to our service or when required by South African law, always safeguarding your privacy.
Authorised Service Providers
Certain tasks are performed by approved partners or vendors under strict confidentiality and data protection standards.
Compliance With Law
If the law requires us to share your information, we do so responsibly and with your interests in mind.
Anonymous Data Use
Non-identifiable data may be used for analysis, improving our website and services without revealing your identity.
Your Data Rights
South African law and global standards grant you control over the information we hold. You can view, change, request deletion, or restrict use of your data.
- • Access your information anytime by request
- • Update or correct details you have provided
- • Request removal of your stored information
- • Obtain a copy of your data for transfer
- • Object to certain uses of your data
- • Restrict some forms of data processing
Contact us by email or phone to manage your personal data or exercise any listed rights.
Your Data’s Security
Your data is stored, transferred, and handled with secure technologies and processes, reducing risk and keeping your information safe.
Technical Safeguards
- • Data encryption protocols for online forms
- • Regular updates and monitoring of server security
- • Access limits based on job roles only
- • Firewall technology and secure backups
Organizational Measures
- • Mandatory privacy training for staff
- • Limited access to confidential data
- • Service contracts with privacy clauses
- • Routine privacy audits and compliance reviews
Information Storage Duration
Your personal data is kept as needed for service provision, regulatory compliance, or according to agreement with you.
- • Service account data is deleted once you close your account
- • Service-related records retained per client agreement
- • Correspondence stored for compliance and support
- • Payment records kept as necessary for legal compliance
- • Marketing preferences kept only as specified
Data not in active use is removed or anonymised securely.
International Data Transfers
Personal data processed outside South Africa follows strict protection standards and applicable data transfer agreements.
- • Standard Contractual Clauses where applicable
- • Data limited by security measures
- • Vendor due diligence for privacy compliance
- • Transfers only to approved partners
Cookies and Tracking
Cookies help us monitor site performance, remember preferences, and analyse trends for ongoing improvements. See our full Cookie Policy for details.
Cookie Types Used
- • Help website sections function correctly
- • Gather usage statistics for improvement
- • Enhance browsing experience
- • Enable helpful features while using our services
You can manage cookie choices through browser settings or our popup tools.
Policy Changes Notification
We may update this Privacy Policy. Major changes are communicated to active clients and posted here for transparency.
- • Client email notification
- • Pop-up notification on website
- • Social media page update
- • Clear date update on this page
Periodically check this page for the latest version of our policy.
How To Contact Us
Reach out to manage your data or ask questions about this policy via our website, phone, or email.
Luneryphario
Willowbridge / Tyger Valley, Cape Town South Africa
Phone: +27(28)9058241
Email: content@luneryphario.sbs
Policy last updated February 15, 2026
This version effective February 15, 2026